By accessing and using Xpert Rent services, you are entrusting Xpert Rent (hereinafter referred to as "Xpert Rent," "the Company," "we," or "us") with your personal data and authorizing us to process it in accordance with this Privacy Policy (hereinafter – "Policy") and our Terms and Conditions (hereinafter – "Terms").
If you do not agree with the Terms, this Policy, or any of their provisions, you will unfortunately be unable to use our services, as we cannot provide them without processing the necessary personal data.
This Policy explains in detail what categories of personal data we collect, the reasons for collecting it, the way it is processed, how long we retain it, and other important information regarding your rights under applicable data protection laws. We encourage you to read this document carefully. Should you have any questions, please contact us using the details provided below.
Please note that this Policy and the Terms may be updated, amended, or supplemented over time. Whenever such changes occur, Xpert Rent will notify you through the contact details you have provided.
Definition of personal data: any information that identifies or can be used to identify an individual, as well as any information related to an identified person.
To deliver the car rental services you request, we must transmit certain personal details — such as your full name, date of birth, phone number, email address, and country of residence — along with booking-related information to the rental provider. This enables the supplier to fulfill your reservation.
We will also:
Use your payment details to:
Legal basis: Processing is necessary for the performance of a contract (the vehicle rental agreement) or for steps taken at your request prior to entering into a contract.
Retention period: For as long as the services are provided and, where required, longer to protect our rights or respond to claims.
We may send you promotional emails regarding offers and discounts on rental services. You can opt in or out of such communications when entering your driver details during booking, and you may unsubscribe at any time using the link provided in every marketing email.
Legal basis: Your consent.
Retention period: For as long as your consent remains valid.
To measure and improve advertising effectiveness, we may share hashed (one-way encrypted) contact details such as email address and phone number with advertising partners (for example Google Enhanced Conversions and Meta Conversions API). These partners use the hashed data to attribute bookings to ads and do not receive your password or payment card data.
Legal basis: Our legitimate interest in measuring marketing performance, and your consent where required.
We may analyze personal data (e.g., name, surname, date of birth, booking details, booking history) to understand market trends, assess customer preferences, and improve our services.
Legal basis: Our legitimate interest in evaluating and enhancing our business.
Retention period: Up to 10 years.
Our servers may automatically recognize visitors by domain or email address. We store the email addresses of individuals who contact us, and may also store names, addresses, and phone numbers if a user registers with our system. We do not retain data from individuals who merely browse the site without interaction.
Creating an account allows you to manage bookings, access special offers, collect bonuses, and adjust preferences. Account creation may be based on information you provide directly or via third-party login options (e.g., Facebook, Gmail, Apple ID). We process your name, surname, and email to register and grant account access.
Legal basis: Our legitimate interest in providing and improving services and preventing fraud.
Retention period: While your account is active, or longer if necessary to protect our legal interests.
We may award Booking Credit as part of loyalty initiatives or special occasions. Your email address will be used to notify you of credit awards, balances, and usage terms.
Legal basis: Our legitimate interests, and contractual necessity where applicable.
Retention period: While you use our services, have an active account, or hold Booking Credit, plus any additional period needed to protect our rights.
We collect personal data directly from you — for example, when you complete a booking form or other contact forms on our website.
We share necessary data with rental suppliers to fulfill your booking.
We may also share data with service providers assisting us in delivering our services (e.g., IT, database, cloud hosting, marketing, or market research providers). Such parties process your data strictly in accordance with our instructions, under written contracts, and must delete the data after completing their tasks.