Frequently Asked Questions

You'll need a valid driver's license, a passport or national ID, and a credit or debit card for payment. Some suppliers may also require a booking voucher or additional identification.

Yes! Many suppliers accept debit cards for both payment and deposit. Always check the Payment Policy on the car's "Rental Conditions" page.

You can usually rent a car from age 18 or 21, depending on the supplier and country. Drivers under 25 may incur a Young Driver Fee, which is included in your final price.

Insurance is optional but highly recommended. Xpert Rent offers Full Coverage with zero excess for complete peace of mind.

Yes — additional drivers must meet the same requirements as the main driver and be added to the rental agreement. Extra fees may apply depending on the supplier.

Most suppliers allow a grace period of 1–2 hours. After that, your booking may be marked as a no-show. Always notify your supplier if you're running late.

You can pay using: • Visa / MasterCard (credit or debit) • American Express (where accepted) • Apple Pay / Google Pay (selected suppliers)

Deposits vary by car category and supplier. Xpert Rent clearly displays the deposit amount before booking, and many cars have no deposit or low-deposit options.

Yes — some suppliers offer the option to reserve a car without upfront payment. Look for "Pay at pickup" badges.

No. All mandatory charges are included in your final price. Optional extras (GPS, child seats, insurance upgrades) are clearly shown before you confirm the booking.

Yes — with Xpert Rent, you can change or cancel most bookings for free up to 48 hours before pick-up. Some suppliers offer even more flexible terms.

You will receive the same or a similar car from the booked category. Suppliers may provide an upgrade at no extra cost if your exact model is unavailable.

Yes — simply select your preferred transmission during booking. Automatic cars may be more limited in some locations.

Most rentals include unlimited mileage, but some suppliers may have specific limits. Check the "Rental Conditions" section for details.

The most common policies are: • Full to Full – return with a full tank (recommended) • Same to Same – same fuel level as pick-up All fuel rules are clearly displayed before booking.

Basic roadside assistance is included with all rentals. Enhanced roadside protection can be purchased during booking or at the counter.

Usually yes — but you must check the cross-border rules for your vehicle. Some cars may have restrictions for certain countries.

Ferry use may require written permission from the supplier. Always check the "Rental Conditions" before planning island travel.

In winter-season destinations like Innsbruck, Salzburg, and Vienna, winter tires are included by law and will always be fitted during the winter period. In other countries such as Montenegro, winter equipment rules vary by date and region, so check the seasonal tire requirements on your booking page. Some suppliers include winter tires free of charge, while others may apply an additional winterization fee, which is clearly shown in the Rental Terms before booking.

Off-road driving is not allowed and may void your insurance. Stick to paved and marked roads.

Deposits protect the supplier in case of damage, fines, or additional charges. With Xpert Rent, you always see the deposit amount before booking.

Full Coverage reimburses you for charges related to: • Damage • Theft • Tires & glass • Tow fees • Lost keys You will still need to leave a deposit at pickup (if required), but Xpert Rent refunds you quickly after documentation.

• CDW (Collision Damage Waiver) reduces your liability for damage. • LDW (Loss Damage Waiver) covers theft. • Full Coverage (Xpert Rent) adds protection for wheels, glass, towing, and admin fees.

Yes — child seats, boosters, GPS devices, and Wi-Fi hotspots can be added during booking or at pickup.

In ski destinations like Innsbruck or Salzburg, suppliers usually offer these extras. Availability may depend on the season.

Yes — simply contact Xpert Rent support. Extensions depend on vehicle availability.

Suppliers may charge your card after rental if they receive fines or toll invoices. Admin fees may apply, depending on the supplier.

Upload your rental agreement, photos, and receipts in your booking dashboard. Claims are usually processed within a few business days.

After your rental, you'll receive a short survey where you can rate your experience and leave public feedback to help other travelers.

Airport rentals are often more convenient, while city rentals can sometimes be cheaper. Xpert Rent compares both options so you can choose what fits you best.

The best prices are usually available when you book 2–4 weeks in advance. For peak seasons like summer and ski holidays, booking 4–8 weeks ahead can save you more. Many suppliers also offer early-bird deals.

Most modern cars come with Bluetooth and USB connectivity. GPS can be added as an optional extra.

No — all Xpert Rent cars are strictly non-smoking. Cleaning fees apply if smoking is detected.

Some suppliers include the digital toll vignette in the rental price, while others charge it as an additional optional fee. You can always see whether the vignette is included or paid separately in the Rental Terms before booking. Most countries now use digital vignettes, so there is no physical sticker — your plate is registered in the toll system electronically.